Got To Go Policies
Last Updated: July 1, 2009
A Meet and Greet in your home is required prior to approval of a new clients’ reservation. At this meeting you and your pet will have the opportunity to meet your primary pet sitter, review your pet’s needs, and obtain information about our insurance, bonding, and policies. A key to your house will be taken and held by Got To Go so that we will have access to care for your pets in the event of a power failure, or inoperable garage code. If you prefer to have us pick up and drop off the key, this service is available for an additional fee.
Got To Go provides backup sitters for your pets in case your primary sitter becomes unavailable. There may be circumstances where the backup sitter needs to be used at the last minute, before you have the chance to meet that sitter. We will make every effort to advise you of this switch in advance.
Reservations can be made via our online scheduling system, email or phone. If using the online system, reservations must be made a minimum of 26 hours prior to time of service to receive an approval. If a service is needed in less than 26 hours, please call the office to set that up at 732-369-6539.
Confirmation of your appointment via email or verbal approval from Got To Go will always be provided to the client to confirm the pet care visit.
If you need to cancel your pet visit(s) you can cancel via the online scheduling system, email or phone. If you use the online system you must cancel no less than 26 hours prior to the first visit only. If you need to cancel in less than 26 hours please call the office at 732-369-6539. Please try to give us a minimum of 26 hours notice for any cancellation.
If you are returning home early, please call the office as soon as you know so we can alert the pet sitter. If the pet sitter has already been to your home or they are in transit, the client will be charged for that visit.
We at Got To Go make every effort to meet the needs of all our customers and their pets. We have found that same day visit requests can change the scheduling and/or pet sitter to accommodate your needs. Although we will continue to service last minute stops, it has become necessary to add an additional $5 to all visits that require service within 6 hours or less.
With the exception of Midday, our time blocks are within a 2 hour span - for example early morning is between 7:00-9:00 am. If you require a specific time due to medications or other issues we will do our best to accommodate these needs. Please inform us of the specific time so we can inform the sitter. Our time blocks are as follows:
- Early Morning: 7:00 am – 9:00 am
- Late Morning: 9:00 am to 11:00 am
- Midday: 11:00 am -2:00 pm
- Afternoon: 2:00 pm -4:00 pm
- Early Evening: 4:00 pm -6:00 pm
- Late Evening: 6:00 Pm -8:00 pm
- Late Night: 8:00 pm-10:00 pm
Our prices vary based on how many pets we will be caring for. Please call the office at 732-369-6539 to discuss pricing.
Holiday visits require an additional fee of $5 per visit. Major holidays include the following: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. The charge is for each visit on the specific day and not for the entire holiday weekend.
Payment is due at the time of the first visit. We accept cash, check, or credit card. We accept Visa, Master Card and Discover. You can leave your payment for the pet sitter to pick up or mail it to the office at 1 Elm Lane Manalapan, NJ 07726. If you are paying via credit card you can enter that information in your secure profile on our online system and you will be charged at the start of your scheduled visit.
If your trip is shortened and Got To Go has charged your credit card for the full amount, we will credit your account for the unused dollar amount for future use. We cannot put the charge back on your credit card.
The security of your personal information is extremely important to us. We never sell or rent your personal information to any third parties under any circumstances. We're committed to protecting the security and privacy of any personal information you provide to us.
The office will make a copy of your key. The original key will remain with the primary pet sitter and the copy will be locked in the office so a backup pet sitter, if needed, will always have access as well. If we are not given a key and for some reason we cannot get into your home and we need to call a locksmith, the client will be invoiced for any charges from the locksmith and for the sitter’s additional time. We will not call a locksmith without your consent unless you are unreachable for the entire vacation (example: out of the country or a cruise).
The staff at Got To Go are not Veterinarians and are not responsible if your pet gets sick while under our care. If your pet becomes ill while they are in our care, we will notify you immediately and discuss the options you want us to take. We can transport them to their vet or an emergency hospital. If we are to take your pet to the vet, please provide us with a limit we are to spend at the vet or make arrangements with your vet to pay them directly. If we cannot reach you and we feel your pet needs immediate medical attention we will bring them to your vet and leave you a message that we are doing so.